It takes a lot more to run a good business than just trailing commissions or kickbacks otherwise everybody would succeed, wouldn't they?

This may seem simple, but you need to give customers what they want, not what you think they want. And, if you do this, people will keep coming back.

We react very quickly in the market. We can make quick changes.

Don’t let anyone say you can’t do it. To be successful, you need to fail. The more failures you have, the more successes you will have. People just don’t get that.

It takes a lot more to run a good business than just trailing commissions or kickbacks otherwise everybody would succeed, wouldn't they?

Don't let anyone say you can't do it.

If you treat staff as your equal, they'll roll their sleeves up to get the job done.