The biggest hurdle is rejection. Any business you start, be ready for it. The difference between successful people and unsuccessful people is the successful people do all the things the unsuccessful people don't want to do. When 10 doors are slammed in your face, go to door number 11 enthusiastically, with a smile on your face.

I don't use e-mail or a computer. I would be so inundated that I wouldn't be able to get any work done. Instead, I do everything in person or on the phone.

I make the majority of my money from Patron, but my passion is with Paul Mitchell: I spend 85 per cent of my time on it.

The biggest hurdle is rejection. Any business you start, be ready for it. The difference between successful people and unsuccessful people is the successful people do all the things the unsuccessful people don't want to do. When 10 doors are slammed in your face, go to door number 11 enthusiastically, with a smile on your face.

Rail travel for me is the most relaxing, most scenic way to see the country.

Management philosophy: Pay attention to the vital fiew and ignore the trivial many. I could go insane if I obsessed over every little details of all my companies.

Change, create, inspire. Dreams really do work.