All that we know about the interaction between leaders and constituents or followers tells us that communication and influence flow in both directions; and in that two-way communication, nonrational, nonverbal, and unconscious elements play their part.

All of us celebrate our values in our behavior.

Some people may have greatness thrust upon them. Very few have excellence thrust upon them. They achieve it. They do not achieve it unwittingly, by “doin' what comes naturally”; and they don't stumble into it in the course of amusing themselves. All excellence involves discipline and tenacity of purpose.

The hallmark of our age is the tension between aspirations and sluggish institutions.

One generalization that is supported both by research and experience is that effective two-way communication is essential to proper functioning of the leader-follower relationship.

The [nonprofit] sector is the natural home of nonmajoritarian impulses, movements and values. It comfortably harbors innovators, maverick movements, groups which feel they must fight for their place in the sun, and critics of both liberal conservative persuasion.

The ultimate goal of the educational system is to shift to the individual the burden of pursing his own education. This will not be a widely shared pursuit until we get over our odd conviction that education is what goes on in school buildings and nowhere else.