One generalization that is supported both by research and experience is that effective two-way communication is essential to proper functioning of the leader-follower relationship.
John W. GardnerAmericans have always believed that-within the law-all kinds of people should be allowed to take the initiative in all kinds of activities. And out of that pluralism has come virtually all of our creativity. Freedom is real only to the extent that there are diverse alternatives.
John W. GardnerIt is one of the ironies of history that reformers so often misjudge the consequences of their reforms.
John W. Gardner