All that we know about the interaction between leaders and constituents or followers tells us that communication and influence flow in both directions; and in that two-way communication, nonrational, nonverbal, and unconscious elements play their part.
John W. GardnerCreativity requires the freedom to consider 'unthinkable' alternatives, to doubt the worth of cherished practices. Every organization, every society is under the spell of assumptions so familiar that they are never questioned, least of all by those most intimately involved.
John W. GardnerOne generalization that is supported both by research and experience is that effective two-way communication is essential to proper functioning of the leader-follower relationship.
John W. Gardner