If the modern leader doesn't know the facts, he is in grave trouble, but rarely do the facts provide unqualified guidance.
John W. GardnerIn the United States, to an unprecedented degree, the individual's social role has come to be determined not by who he is but by what he can accomplish.
John W. GardnerAll that we know about the interaction between leaders and constituents or followers tells us that communication and influence flow in both directions; and in that two-way communication, nonrational, nonverbal, and unconscious elements play their part.
John W. Gardner