As a customer service representative; I deal with people all day. Some really are guilty of not paying their bill.
My account is paid up. Your records are wrong.
Thank you for helping me solve this problem.
You can call me 10 times a day to pay this bill but, I do not owe your company any money.
How the hell can I owe that much? That's not right.
I paid my bill. Let me speak to your supervisor!