Jon Katzenbach Quotes

Start with changing behaviors, not mindsets. It is much easier to 'act your way into new thinking' than to 'think your way into new actions.' Recurring and consistent performance results from behavior change will lead to lasting changes in the way people feel, think, and believe in the long run.

What sets apart high-performance teams, however, is the degree of commitment, particularly how deeply committed the members are to one another.

Real teams are much more likely to flourish if leaders aim their sights on performance results that balance the needs of customers, employees, and shareholders.

Teams do not seek consensus; they seek the best answer.