One of the big no-nos in cyberspace is that you do not go into a social activity, a chat group or something like that, and start advertising or selling things. This etiquette rule is an attempt to separate one's social life, which should be pure enjoyment and relaxation, from the pressures of work.

We have the reverse of the Puritan work ethic in America now. No one ever becomes a star by plugging along year after year. What is needed is flair, talent, 'an eye,' contacts, charisma, and, most of all, naturalness.

Meanwhile, the empty forms of social behavior survive inappropriately in business situations. We all know that when a business sends its customers 'friendly reminders,' it really means business.

It's far more impressive when others discover your good qualities without your help.

Etiquette enables you to resolve conflict without just trading insults. Without etiquette, the irritations in modern life are so abrasive that you see people turning to the law to regulate everyday behavior. This frightens me; it's a major inroad on our basic freedoms.

Most people who work at home find they do not have the benefit of receptionists who serve as personal guards

We are all born rude. No infant has ever appeared yet with the grace to understand how inconsiderate it is to disturb others in the middle of the night.