Etiquette enables you to resolve conflict without just trading insults. Without etiquette, the irritations in modern life are so abrasive that you see people turning to the law to regulate everyday behavior. This frightens me; it's a major inroad on our basic freedoms.

We already know that anonymous letters are despicable. In etiquette, as well as in law, hiring a hit man to do the job does not relieve you of responsibility.

The more skillful the performance of false cheer, the more pleasing the effect is upon one's public and on that private audience to whom one owes even more.

Visiting the sick is supposed to exhibit such great virtue that there are some people determined to do it whether the sick like it or not. ... All visitors everywhere are supposed to make plans to depart if they observe their hosts visibly wilting or in pain, but this is especially true at hospitals.

Nowadays, we never allow ourselves the convenience of being temporarily unavailable, even to strangers. With telephone and beeper, people subject themselves to being instantly accessible to everyone at all times, and it is the person who refuses to be on call, rather than the importunate caller, who is considered rude.

When you're in love, you put up with things that, when you're out of love you cite.

The rationale that etiquette should be eschewed because it fosters inequality does not ring true in a society that openly admits to a feverish interest in the comparative status-conveying qualities of sneakers. Manners are available to all, for free.