My own belief is that most people are trying to do their best. It doesn't mean they have no nasty side, or that they don't have a bad temper, or that they have never done anything they feel ashamed of. But fiction operates on people waking up trying to be horrible, and I don't think most people are trying to be horrible.
Julian FellowesSometimes it is quite surprising, the emotional intensity of it. I was in NY one day, in Barnes and Noble, and I could see this woman following me around and after a bit I stopped and said 'Hello' and she just looked at me and said: “PLEASE LET EDITH BE HAPPY!”
Julian Fellowes