My own belief is that most people are trying to do their best. It doesn't mean they have no nasty side, or that they don't have a bad temper, or that they have never done anything they feel ashamed of. But fiction operates on people waking up trying to be horrible, and I don't think most people are trying to be horrible.
Julian FellowesTo me, all success is a delightful surprise, since one can absolutely never predict it.
Julian Fellowes