Customer needs have an unsettling way of not staying satisfied for very long.

The Zen philosophy posits that 'human beings suffer' and 'the cause of suffering is desire.' The way to put an end to suffering is to stop wanting everything, all the time.

Albrecht's Law - Intelligent people, when assembled into an organization, will tend toward collective stupidity.

Televisions and movies have made many Americans into habitual consumers of synthetic experience-audiovisual fantasies that simply pass the time.

In an organization of any significant size, the executives cannot create the future single-handedly. They must develop the enterprise in a constellation of teams within the overall team if they hope to bring the special talents and resources to bear on the challenge of creating superior customer value and sustaining a competitive advantage in the eyes of its customers.

There are only two ways to establish competitive advantage: do things better than others or do them differently.

Customer needs have an unsettling way of not staying satisfied for very long.