The real trick in highly reliable systems is somehow to achieve simultaneous centralization and decentralization.

Simply pushing harder within the old boundaries will not do.

If people have multiple identities and deal with multiple realities, why should we expect them to be ontological purists?

The real trick in highly reliable systems is somehow to achieve simultaneous centralization and decentralization.

Your beliefs are cause maps that you impose on the world, after which you 'see' what you have already imposed.

Managers construct, rearrange, single out, and demolish many 'objective' features of their surroundings. When people act they unrandomize variables, insert vestiges of orderliness, and literally create their own constraints.

Rank and expertise do not necessarily coincide.