The phrases and language used everyday in an organization can in fact affect the way your team makes decisions and conducts themselves.

At the end of the day it's really easy to be a great leader when things are going well. The real test, whether or not you believe in being an emotionally intelligent leader, is when things go wrong.

First, define your credo- the belief system of the organization. Secondly, define your real ambition, or where do you want to go as a collective community.

Once you reach people on an authentic emotional level, they will reward your faith in them with their belief in you, and they will mobilize to get the job done.

The secret is to be prepared, to draw on the strengths of the people around you, and most importantly, to instill confidence that your team will step up and find a solution.

Buoyancy is a phenomenon whereby, as a leader, you float because the people you inspired believe that you should, because you've truly connected with the collective desires and values of the people you lead.

As I was coming up in business, screwing up was not an option in any form.