The phrases and language used everyday in an organization can in fact affect the way your team makes decisions and conducts themselves.

As a sensitive and highly intuitive person in the command-and-control corporate world, I always felt miscast.

My grandfather used to say to me when I was a boy, "Getting knocked down is no big prize - it's getting up that's the real trick." I couldn't agree more.

True buoyant leaders can never communicate in percentage points, or charts and figures. First and foremost, they must be storytellers, communicating with their hearts, not heads.

I believe that the establishment of a real ambition, a powerfully galvanizing and exciting vision of what a group is setting out to create, is vitally important.

The secret is to be prepared, to draw on the strengths of the people around you, and most importantly, to instill confidence that your team will step up and find a solution.

The phrases and language used everyday in an organization can in fact affect the way your team makes decisions and conducts themselves.