We're just at the beginning of the beginning of all these kind of changes. There's a sense that all the big things have happened, but relatively speaking, nothing big has happened yet. In 20 years from now we'll look back and say, 'Well, nothing really happened in the last 20 years.'

Clearly, we are self-made. We are the first technology. We are part inventor and part the invented

Why fear feedback? Why stigmatize failure in the workplace when it's bringing you closer to achieving your organizational goals.

But in a turbulent environment the change is so widespread that it just routes around any kind of central authority. So it is best to manage the bottom-up change rather than try to institute it from the top down.

Managers tend to treat organizations as if they are infinitely plastic. They hire and fire, merge, downsize, terminate programs, add capacities. But there are limits to the shifts that organizations can absorb.

Technology is anything that was invented after you were born.

Nobody is as smart as everybody.