Your greatest job is shedding what you don't have to do.

The only organization capable of unprejudiced growth, or unguided learning, is a network. All othertopologies limit what can happen

How do entrepreneurs survive their early failures? They don't view their failures as failures - they view these experiences as feedback, and a prelude to future success.

Any believable prediction will be wrong. Any correct prediction will be unbelievable.

But in fact, when you try to model that on a computer you find that because of the very structure of matter and of the chemical bonds that are the basis of every organism, evolution is not random at all. It will tend to follow certain paths.

‎What color is a chameleon placed on a mirror? ... The chameleon responding to its own shifting image is an apt analog of the human world of fashion. Taken as a whole, what are fads but the response of a hive mind to its own reflection? In a 21st-century society wired into instantaneous networks, marketing is the mirror; the collective consumer is the chameleon.

A complaint is a unique opportunity to strengthen the relationship with the client.