Species go extinct because there are historical contraints built into a given body or a given design.
Technology is anything that doesn't work yet.
A complaint is a unique opportunity to strengthen the relationship with the client.
It's generally much easier to kill an organization than to change it substantially.
Well, here's what you can do, and that's about it.
One of the functions of an organization, of any organism, is to anticipate the future, so that those relationships can persist over time.