In 2007, Stanford Business School Advisory committee asserted that self awareness was the most important attribute a leader should develop. The challenge for the modern entrepreneur is to take that path.

Each organism's environment, for the most part, consists of other organisms.

Managers tend to treat organizations as if they are infinitely plastic. They hire and fire, merge, downsize, terminate programs, add capacities. But there are limits to the shifts that organizations can absorb.

We tend to think of the mind of an organization residing in the CEO and the organization's top managers, perhaps with the help of outside consultants that they call in. But that is not really how an organization thinks.

Humans are the reproductive organs of technology. We multiply manufactured artifacts and spread ideas and memes.

All these computers, all these handhelds, all these cell phones, all these laptops, all these servers - what we're getting out of all these connections is we're getting one machine. ... We're constructing a single, global machine.

A complaint is a unique opportunity to strengthen the relationship with the client.