We are infected by our own misunderstandin g of how our own minds work.

The only organization capable of unprejudiced growth, or unguided learning, is a network. All othertopologies limit what can happen

Much of outcomes research is a systematic attempt to exploit what is known and make it better.

It's more along the lines of raising a child: we train the system to a certain range of behaviors that we find most useful. But then we let it go, because we don't want to have to be babysitting it the whole time.

An organization is a set of relationships that are persistent over time.

Technology is anything that was invented after you were born.

Humans are the reproductive organs of technology.