Singularity is the point at which "all the change in the last million years will be superseded by the change in the next five minutes."

Our society lacks a feedback loop for controlling technology: a way to gauge intended effects from actual effects later on

Technology is all the accumulated usefulness that our minds invent.

Why fear feedback? Why stigmatize failure in the workplace when it's bringing you closer to achieving your organizational goals.

Any believable prediction will be wrong. Any correct prediction will be unbelievable.

It has become evident that the primary lesson of the study of evolution is that all evolution is coevolution: every organism is evolving in tandem with the organisms around it.

A complaint is a unique opportunity to strengthen the relationship with the client.