High fidelity is a rich experience, and you'll put up with terrible convenience to get it - maybe it's high cost, waiting in line, jumping through hoops. High convenience is the opposite - it's a commodity, but it's cheap and easy and ubiquitous. A great exclusive boutique shop is high fidelity; Wal-Mart is high convenience. Both are hard to establish in their own way. The thing to remember about sustaining either is that you can't sit still. Some other entity will always find a way to challenge your fidelity position or your convenience position.
Kevin ManeyOur brains are great at knowing what to forget. We actually have to teach computers to do the same.
Kevin ManeyWayne Gretzky's talent doesn't come from studying everything he's experienced in hockey and making long-term game plans. It comes from constantly taking in all the data that's happening in the moment on the ice, and instantly generating constant predictions based on super-efficient mental models he's built in his head. Technology has to work more like Gretzky.
Kevin ManeyEventually, we need to have computers that work differently from the way they do today and have for the past 60-plus years. We're capturing and generating increasingly massive amounts of data, but we can't make computers that keep up with it. One of the most promising solutions is to make computers that work more the way brains work.
Kevin ManeyAnybody can develop a certain amount of talent at something. However, the supremely talented - the superstars - are people who have married a gift of brain wiring to those thousands of hours of practice, usually in favorable circumstances.
Kevin ManeyIf you spot a market where the only choices are at either one end or the other - high fidelity or high convenience - there's probably a big opportunity at the other end. That was the opening for Federal Express, for instance. When it started, there was only one mail service in America - the US Postal Service, which was high convenience. Fred Smith created a high-fidelity mail service.
Kevin ManeyIn the long run magazines can't be a convenience play - the Web has stolen that. So magazines have to be high fidelity - a fantastic experience - to thrive. Magazines will survive the Internet age, but only the ones that give people an experience they just can't get anywhere else. A magazine will have to be truly loved to make it.
Kevin Maney