Our brains are great at knowing what to forget. We actually have to teach computers to do the same.
Kevin ManeySuper fidelity requires constant investment and discipline, but great companies know how to do that.
Kevin ManeyFidelity is the total quality of an experience, including a sense of exclusiveness and aura. Convenience is simply how easy something is to get, which often means a low price and ubiquitousness. A super-fidelity product or service would lose its luster and quality if it's pushed too hard toward convenience. A super-convenient product or service would start to get expensive and exclusive if it moved toward higher fidelity, which would naturally undermine its convenience.
Kevin ManeyI knew I wanted to be a writer from as far back as I can remember. That was my talent. Lord knows it wasn't math.
Kevin Maney