When someone is in a state of flow, that person's brain is not thinking about anything - it's just processing things through chunks at a total instinct level. Athletes in a state of flow describe knowing what will happen just before it does - knowing how a defender will react to a certain move an instant before doing it. Of course, if you know what will happen, you can succeed at doing it, so an athlete in flow has a stand-out game.

Who "wins" and who "loses" depends on when you measure it.

Every purchasing decision involves a trade-off between what I call fidelity and convenience. Fidelity is the total experience of something - how great the experience is. Convenience is how easy it is to get something. A live concert is a high fidelity way to experience music; an MP3 file is a high convenience way to experience music. Depending on the situation, one or the other is probably pretty appealing. What's not appealing is something that offers neither.

If you want to stand out, find a way to be either high fidelity or high convenience in whatever you do. If you're halfway in between on both measures, you're not going to make people feel very excited about you.

Super fidelity requires constant investment and discipline, but great companies know how to do that.

The explosion of the Web and digital media from 1995 to 2000 shook companies more profoundly in a shorter time than anything since the end of World War II.

A CD these days is not all that convenient, and it doesn't bring enough fidelity to make you put up with that inconvenience. So, nobody buys CDs anymore.