Social engineering is using deception, manipulation and influence to convince a human who has access to a computer system to do something, like click on an attachment in an e-mail.
Kevin MitnickIf you go to a coffee shop or at the airport, and you're using open wireless, I would use a VPN service that you could subscribe for 10 bucks a month. Everything is encrypted in an encryption tunnel, so a hacker cannot tamper with your connection.
Kevin MitnickWhen an attacker fails with one person, they often go to another person. The key is to report the attack to other departments. Workers should know to act like they are going along with what the hacker wants and take copious notes so the company will know what the hacker is trying to find.
Kevin Mitnick