When people know what you want, they will give it to you.

Creating Lovemarks is all about the ability to understand consumers’ dreams, to know what they want and when they want it and to create great experiences that make your brand a part of their lives.

The Web is functionally fantastic, but it's a tool. A terrific place to present information but not, at this stage, a tenably emotional location.

By building respect and inspiring love business can move the world.

When people know what you want, they will give it to you.

Everyone wants a conversation. They want inspiration. Inspire people with your website. Don’t just interrupt, but interact. Asking about Return on Investment is the wrong question today. You should be asking about Return on Involvement.

We're in the age of the idea. The organization that can develop a culture of creativity and idea generation will be the winners.