Make it easy for your customers to talk to you.

Know what your customers want most and what your company does best. Focus on where those two meet.

Never leave your customers wondering.

Always give your customer something.

Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.

Get your customers involved in your business. Make them your partners and they'll never leave you.

Make it easy for your customers to talk to you.