You need to be careful not to over-reach and also assess the capacity you have to work with.

Knowledge is power. Information is liberating.

The number one goal in resolving a conflict is to make sure both sides maintain their self-esteem. You don't hit a man on the head when you've got your fingers between his teeth.

Tolerance, inter-cultural dialogue and respect for diversity are more essential than ever in a world where peoples are becoming more and more closely interconnected.

Iraq has a new opportunity to comply with all these relevant resolutions of the Security Council.

I don't see a situation where one side will win militarily, take over Syria, and there will be peace and quiet, a clean victory.

The UN was very media-shy, and its relationship with the press was very controlled; although periodically I spoke to the press, the rule was, only the secretary-general speaks to the press; only the secretary-general makes... So you would see many situations where under-secretaries-general would come in and speak. I opened that, and I encouraged all of them to speak in their areas, whether it was peacekeeping or humanitarian efforts.