People are motivated by fear, but they are not inspired by it. Everything that inspires us comes from love.

Authenticity is the alignment of head, mouth, heart, and feet - thinking, saying, feeling, and doing the same thing - consistently. This builds trust, and followers love leaders they can trust.

Followers are the customers of the Higher Ground Leader, who strives to meet or exceed the outer and inner needs of followers.

We live under the illusion that organizations are 'them' when, in reality, they are 'us.' If we wish to work in evolved organizations, we must each be the first to start the journey.

More than anything else today, followers believe they are part of a system, a process that lacks heart. If there is one thing a leader can do to connect with followers at a human, or better still a spiritual level, it is to become engaged with them fully, to share experiences and emotions, and to set aside the processes of leadership we have learned by rote.

Excellence in our society is less a product of conflict and hostility than of collaboration.

Great leadership is about human experiences, not processes.