More than anything else today, followers believe they are part of a system, a process that lacks heart. If there is one thing a leader can do to connect with followers at a human, or better still a spiritual level, it is to become engaged with them fully, to share experiences and emotions, and to set aside the processes of leadership we have learned by rote.

Authenticity is the alignment of head, mouth, heart, and feet - thinking, saying, feeling, and doing the same thing - consistently. This builds trust, and followers love leaders they can trust.

Excellence in our society is less a product of conflict and hostility than of collaboration.

People are motivated by fear, but they are not inspired by it. Everything that inspires us comes from love.

Science sometimes falls short when trying to fathom the depths of our essence - and our inspiration comes from that essence.

Great leadership is about human experiences, not processes.

Leadership is not a formula or a program, it is a human activity that comes from the heart and considers the hearts of others. It is an attitude, not a routine.