I am also involved with all the acquisitions and overall strategy. Now it's true, I don't run operations. But I've never really run operations. I've never had the endurance to run sales. The whole idea of selling to the customer just isn't my personality. I'm an engineer, tell me why something isn't working or is and I am curious.

We have been doing things that are contrary; the things that people tell us won't work from the beginning. In fact, the only way to get ahead is to find errors in conventional wisdom.

What can a sales person say to somebody to get them to buy a product that they already use every day if they don't like it? Nothing.

I'm addicted to winning. The more you win, the more you want to win.

See things in the present, even if they are in the future.

When you find errors in conventional wisdom-when everyone says A and A is not true-you gain competitive advantage. Only a few times do you have to find errors in conventional wisdom to make a living.

Taking care of your employees is extremely important, and very, very visible.