We are excited about Internet access in general. With better access to the Internet, people do more searches.

For a lot of companies, it's useful for them to feel like they have an obvious competitor and to rally around that. I personally believe it's better to shoot higher. You don't want to be looking at your competitors. You want to be looking at what's possible and how to make the world better.

The Star Trek computer doesn't seem that interesting. They ask it random questions, it thinks for a while. I think we can do better than that.

Almost everyone who has had an idea that's somewhat revolutionary or wildly successful was first told they're insane.

If your access to health care involves your leaving work and driving somewhere and parking and waiting for a long time, that's not going to promote healthiness.

Over time, it's becoming more and more understood by people that we're acting in their interests. And that's a very, very powerful thing for our brand.

We don't have as many managers as we should, but we would rather have too few than too many.