How people talk to each other absolutely determines how well the organization will function.

People tend to look at their businesses from the inside out - that is, they get so focused on making and selling their products that they lose awareness of the needs and buying behaviors of their customers.

I'm just going to keep going and goind and going until I can't go anymore.

Execution is a systematic process of rigorously discussing hows and whats, tenaciously following through, and ensuring accountability.

If you don't have the best people you hurt everyone.

If you can't describe your strategy in twenty minutes, simply and in plain language, you haven't got a plan. 'But,' people may say, 'I've got a complex strategy. It can't be reduced to a page.' That's nonsense. That's not a complex strategy. It's a complex thought about the strategy.

I am convinced that nothing we do is more important than hiring and developing people. At the end of the day you bet on people, not on strategies.