The only rock I know that stays steady, the only institution I know that works, is the family.

There's no great mystery to satisfying your customers. Build them a quality product and treat them with respect. It's that simple.

I'd really love to meet the guy I'm supposed to be. I'd hire him in a second.

If I had to sum up in a word what makes a good manager, I'd say decisiveness. You can use the fanciest computers to gather the numbers, but in the end you have to set a timetable and act.

In a completely rational society, the best of us would be teachers and the rest of us would have to settle for something else.

People want economy, and they'll pay any price to get it.

A major reason capable people fail to advance is that they don't work well with their colleagues.