If a guy is over 25 percent jerk, he's in trouble. And Henry was 95 percent.

The only rock I know that stays steady, the only institution I know that works, is the family.

From what I've seen, you either get grounded in that kind of positive thinking early on in life or you don't. Establishing priorities and using your time well aren't things you can pick up at the Harvard Business School. Formal learning can teach you a great deal, but many of the essential skills in life are the ones you have to develop on your own.

I always go back to Harry Truman: Should we drop an atomic bomb to save 100,000 lives? That's a hell of a decision to make. Did he make that decision by himself? No, he had advisers.

In times of great stress or adversity, it's always best to keep busy, to plow your anger and your energy into something positive.

Every business and every product has risks. You can't get around it.

Are we going to be a services power? The double-cheeseburger-hold-the-mayo kings of the world?