Many aspects of our screen-bound lives are bad for our social skills simply because we get accustomed to controlling the information that comes in, managing our relationships electronically, deleting stuff that doesn't interest us. We edit the world; we select from menus; we pick and choose; our social 'group' focuses on us and disintegrates without us. This makes it rather confusing for us when we step outdoors and discover that other people's behaviour can't be deleted with a simple one-stroke command or dragged to the trash icon.

Thurber was asked by a correspondent: "Why did you have a comma in the sentence, 'After dinner, the men went into the living-room'?" And his answer was probably one of the loveliest things ever said about punctuation. "This particular comma," Thurber explained, "was Ross's way of giving the men time to push back their chairs and stand up.

Do you lend books and DVDs to people? If so, don't you always regret it? All my life I have forced books on to people who have subsequently forgotten all about it. Meanwhile, on my shelves sit many orphaned books loaned to me over the years by trusting, innocent souls - some as long ago as the Seventies.

Manners are about imagination, ultimately. They are about imagining being the other person.

...when a phone call competes for attention with a real-world conversation, it wins. Everyone knows the distinctive high-and-dry feeling of being abandoned for a phone call, and of having to compensate - with quite elaborate behaviours = for the sudden half-disappearance of the person we were just speaking to. 'Go ahead!' we say. 'Don't mind us! Oh look, here's a magazine I can read!' When the call is over, other rituals come into play, to minimise the disruption caused and to restore good feeling.

If we looked inside ourselves and remembered how insignificant we are, just for a couple of minutes a day, respect for other people would be an automatic result.

The main advantage of working at home is that you get to find out what cats really do all day.