An essential part of true listening is the discipline of bracketing, the temporary giving up or setting aside of one's own prejudices, frames of reference and desires so as to experience as far as possible the speaker's world from the inside, step in inside his or her shoes.

We cannot solve life's problems except by solving them.

If we want to be heard we must speak in a language the listener can understand and on a level at which the listener is capable of operating.

Worship is yet another paradox of the religious life: it is simultaneously the greatest duty and the greatest pleasure of faith. Worship is the act of truly loving God. Believe in this brilliant Being, this magnificent "higher power," who not only created us but nurtures us with care and intelligence beyond our imagination, and obviously we are called to worship Him.

Love always requires courage and involves risk.

The principal form that the work of love takes is attention. When we love another person we give him or her our attention; we attend to that person's growth.

Idealists are people who believe in the potential of human nature for transformation. . . . The most essential attribute of human nature is its mutability and freedom from instinct . . . it is always within our power to change our nature. So it is actually the idealists who are on the mark and the realists who are off base.