An essential part of true listening is the discipline of bracketing, the temporary giving up or setting aside of one's own prejudices, frames of reference and desires so as to experience as far as possible the speaker's world from the inside, step in inside his or her shoes.

To be free people we must assume total responsibility for ourselves, but in doing so must possess the capacity to reject responsibility that is not truly ours. To be organized and efficient, to live wisely, we must daily delay gratification and keep an eye on the future; yet to live joyously we must also possess the capacity, when it is not destructive, to live in the present and act spontaneously. In other words, discipline itself must be disciplined. The type of discipline required to discipline discipline is what I call balancing.

America's greatest sin is the refusal to delay gratification.

Problems call forth our courage and our wisdom; indeed, they create our courage and wisdom.

In thinking about miracles, I believe that our frame of reference has been too dramatic. We have been looking for the burning bush, the parting of the sea, the bellowing voice from heaven. Instead we should be looking at the ordinary day-to-day events in our lives for evidence of the miraculous, maintaining at the same time a scientific orientation.

Evil people hate the light because it reveals themselves to themselves. ... They will destroy the light, the goodness, the love in order to avoid the pain of self-awareness. ... [E]vil is laziness carried to its ultimate, extraordinary extreme.

The problem of unmet expectations in marriage is primarily a problem of stereotyping. Each and every human being on this planet is a unique person. Since marriage is inevitably a relationship between two unique people, no one marriage is going to be exactly like any other. Yet we tend to wed with explicit visions of what a “good” marriage ought to be like. Then we suffer enormously from trying to force the relationship to fit the stereotype and from the neurotic guilt and anger we experience when we fail to pull it off.