Focus is not a 'business only' thing. Each person has only twenty-four hours per day, and how we spend those hours shows what's important in our lives. The question we must ask ourselves is...Are we focusing on what really matters?

A service culture doesn't happen by accident. The company is always a reflection of the person at the helm. Their attitude, their values, and their commitment to service excellence will drive the actions of others in the organization. Always has...always will.

Passion--it's the driving force that you just can't ignore. It's what will make your new adventure seem more like fun, than work. It's the difference between wanting to start a business and craving it.

Belief fuels passion, and passion rarely fails.

I've come to realize that the difference in success or failure is not how you look, how you dress, or how you're educated. It's how you think !

It's not the things we get but the hearts we touch that will determine our success in life.

If employees feel you don't trust them to do their jobs correctly and well, they'll be reluctant to do much without your approval. On the other hand, when they feel trusted, that you believe they'll do the right things well, they'll naturally want to do things well and be deserving of your trust.