Laugh loud, and laugh often. It’ll keep you happy, keep you healthy, and keep your attitude headed in a positive direction.

The difference is that raving fans, unlike satisfied customers, become part of your sales force. They tell friends, family and co-workers about your services and your products. And, of course, good things will happen!

The only way to build a good company is one satisfied customer at a time. However, to build a great company, we must add one raving fan at a time. The difference is this...a satisfied customer will come back, but a raving fan not only comes back, but becomes part of your sales team. There's a big difference!

I've come to realize that the difference in success or failure is not how you look, how you dress, or how you're educated. It's how you think !

Laugh loud, and laugh often. It’ll keep you happy, keep you healthy, and keep your attitude headed in a positive direction.

Focus is not a 'business only' thing. Each person has only twenty-four hours per day, and how we spend those hours shows what's important in our lives. The question we must ask ourselves is...Are we focusing on what really matters?

A service culture doesn't happen by accident. The company is always a reflection of the person at the helm. Their attitude, their values, and their commitment to service excellence will drive the actions of others in the organization. Always has...always will.