The difference is that raving fans, unlike satisfied customers, become part of your sales force. They tell friends, family and co-workers about your services and your products. And, of course, good things will happen!

Attitudes truly are contagious, and from time to time we need to ask ourselves, 'Is mine worth catching?'

I highly recommend setting aside pockets of time during each day for solitude. You might have only five or ten minutes, but be alone and uninterrupted. And then sometime each week devote an extended time - at least one hour - to reconnect with your soul. How and when you do it is a very personal thing, but plan it because solitude doesn't happen on its own. Make it a priority in your life.

Find what makes your heart sing and create your own music.

Gratitude is not a fair weather virtue. True gratitude means appreciating your life no matter what the storms may bring. Is simply being alive gift enough for you to feel grateful?

One of the most wonderful things about having a positive attitude is the number of people it touches, many times in ways you'll never know.

A service culture doesn't happen by accident. The company is always a reflection of the person at the helm. Their attitude, their values, and their commitment to service excellence will drive the actions of others in the organization. Always has...always will.