The difference is that raving fans, unlike satisfied customers, become part of your sales force. They tell friends, family and co-workers about your services and your products. And, of course, good things will happen!

Find what makes your heart sing and create your own music.

You can't fake passion. It is the fuel that drives any dream and makes you happy to be alive.

One of the most wonderful things about having a positive attitude is the number of people it touches, many times in ways you'll never know.

A service culture doesn't happen by accident. The company is always a reflection of the person at the helm. Their attitude, their values, and their commitment to service excellence will drive the actions of others in the organization. Always has...always will.

Gratitude is not a fair weather virtue. True gratitude means appreciating your life no matter what the storms may bring. Is simply being alive gift enough for you to feel grateful?

It's not the things we get but the hearts we touch that will determine our success in life.