The difference is that raving fans, unlike satisfied customers, become part of your sales force. They tell friends, family and co-workers about your services and your products. And, of course, good things will happen!

Belief fuels passion, and passion rarely fails.

Gratitude is not a fair weather virtue. True gratitude means appreciating your life no matter what the storms may bring. Is simply being alive gift enough for you to feel grateful?

By the choices we make, by the attitudes we exhibit, we are influencing lives every day in positive or negative ways.

The only way to build a good company is one satisfied customer at a time. However, to build a great company, we must add one raving fan at a time. The difference is this...a satisfied customer will come back, but a raving fan not only comes back, but becomes part of your sales team. There's a big difference!

Focus is not a 'business only' thing. Each person has only twenty-four hours per day, and how we spend those hours shows what's important in our lives. The question we must ask ourselves is...Are we focusing on what really matters?

We all seek purpose in life. Most of us wonder how we can make a positive difference during our brief time on earth. But asking and doing are different things.