I highly recommend setting aside pockets of time during each day for solitude. You might have only five or ten minutes, but be alone and uninterrupted. And then sometime each week devote an extended time - at least one hour - to reconnect with your soul. How and when you do it is a very personal thing, but plan it because solitude doesn't happen on its own. Make it a priority in your life.

Focus is not a 'business only' thing. Each person has only twenty-four hours per day, and how we spend those hours shows what's important in our lives. The question we must ask ourselves is...Are we focusing on what really matters?

The only way to build a good company is one satisfied customer at a time. However, to build a great company, we must add one raving fan at a time. The difference is this...a satisfied customer will come back, but a raving fan not only comes back, but becomes part of your sales team. There's a big difference!

A service culture doesn't happen by accident. The company is always a reflection of the person at the helm. Their attitude, their values, and their commitment to service excellence will drive the actions of others in the organization. Always has...always will.

You can't fake passion. It is the fuel that drives any dream and makes you happy to be alive.

This is the beginning of a new day. You have been given this day to use as you will. You can waste it or use it for good. What you do today is important because you are exchanging a day of your life for it. When tomorrow comes, this day will be gone forever; in its place is something that you have left behind... let it be something good.

By the choices we make, by the attitudes we exhibit, we are influencing lives every day in positive or negative ways...our family, our peers, our friends, and even strangers we've never met before and will never meet again. So when you brush your teeth every morning, look in the mirror and ask yourself...'Are there things I'd like to change?'