The U.N. bureaucracy has grown to elephantine proportions. Now that the Cold War is over, we are asking that elephant to do gymnastics.

A skilled diplomat rarely generates extreme reactions.

I'm a problem-solver.

Well, the thing that I learned as a diplomat is that human relations ultimately make a huge difference.

Women have to be active listeners and interrupters - but when you interrupt, you have to know what you are talking about.

I was in Europe and it was at this stage that I fell in love with Americans in uniform. And I continue to have that love affair.

A lot of people think international relations is like a game of chess. But it's not a game of chess, where people sit quietly, thinking out their strategy, taking their time between moves. It's more like a game of billiards, with a bunch of balls clustered together.