...If you work hard enough and assert yourself, and use your mind and imagination, you can shape the world to your desires. (151)

understanding the true nature of instinctive decision making requires us to be forgiving of those people trapped in circumstances where good judgment is imperiled.

I don't really collect books. I tend to lose interest in them the minute I've read them, so most of the books I've read are left in airplanes and hotel rooms.

The kinds of errors that cause plane crashes are invariably errors of teamwork and communication.

My highest compliment is when someone comes up to me to say, "My 14-year-old daughter, or my 12-year-old son read your book and loved it." I cannot conceive of a greater compliment than that - to write something that as an adult I find satisfying, but also that manages to reach a curious 13- or 14-year-old.

Success is not a random act. It arises out of a predictable and powerful set of circumstances and opportunities.

For every romantic possiblity, no matter how robust, there exists at least one equal and opposite sentence, phrase, or word capable of extinguishing it.