our unconscious reactions come out of a locked room, and we can't look inside that room. but with experience we become expert at using our behavior and our training to interpret - and decode - what lies behind our snap judgment and first impressions.

There can be as much value in the blink of an eye as in months of rational analysis.

It's very hard to find someone who's successful and dislikes what they do.

We tell ourselves that skill is the precious resource and effort is the commodity. It's the other way around. Effort can trump ability-relentl ess effort is in fact something rarer than the ability to engage in some finely tuned act of motor coordination.

There will be statues of Bill Gates across the Third World. There's a reasonable shot that - because of his money - we will cure malaria.

The face is not a secondary billboard for our internal feelings. It is an equal partner in the emotional process.

An innate gift and a certain amount of intelligence are important, but what really pays is ordinary experience.