If you look at the careers of great entrepreneurs and you look at the moment they took their plunge, the plunge is rarely a great financial or material risk, it’s a social risk. At the moment they started their new businesses, everyone around them said ‘you’re an idiot’.

The face is not a secondary billboard for our internal feelings. It is an equal partner in the emotional process.

Flom had the same experience...He didn't triumph over adversity. Instead, what started out as adversity ended up being an opportunity.

People who are busy doing things - as opposed to people who are busy sitting around, like me, reading and having coffee in coffee shops -don't have opportunities to kind of collect and organize their experiences and make sense of them.

Poverty is not deprivation, it is isolation.

Part of me thinks that innovation, real innovation in health care delivery, needs to happen from the bottom to the top.

In the act of tearing something apart, you lose its meaning.