So the first task of a police force is not to fight crime and enforce the law. It is to establish legitimacy with the law-abiding citizenry and then fight crime and enforce the law.

Success is not a random act. It arises out of a predictable and powerful set of circumstances and opportunities.

Innovation-the heart of the knowledge economy-is fundamentally social.

When people in authority want the rest of us to behave, it matters-first and foremost-how they behave.

Nobody accomplishes success by themselves.

if we can control the environment in which rapid cognition takes place, then we can control rapid cognition

People are experience-rich and theory-poor. I help people organize / make sense of their experiences.