The 2 hardest things you'll have to do when running a company are recruiting and talking people out of leaving.

No one should expect building a new high-growth, software-powered company in an established industry to be easy. It's brutally difficult.

Newspapers with declining circulations can complain all they want about their readers and even say they have no taste. But you will still go out of business over time. A newspaper is not a public trust - it has a business model that either works or it doesn't.

I would say the consumer Internet companies - in a lot of ways, if you go inside the consumer Internet companies and you see how they run, it's how all their businesses are going to run.

Innovation accelerates and compounds. Each point in front of you is bigger than anything that ever happened.

Around '93, '94, the conventional wisdom about the Internet was that it was a toy for academics and researchers. So it was very, very underestimated for about two years.

All's fair in love, war and ride-sharing.