Perhaps the single most dramatic example of this phenomenon of software eating a traditional business is the suicide of Borders and corresponding rise of Amazon
Marc AndreessenRule 1: All rules can be broken. Many (ex-legal and ethical) should be. Most people won't.
Marc AndreessenPeople are so bad at driving cars that computers don't have to be that good to be much better. Any time you stand in line at the D.M.V. and look around, you're like, 'Oh, my God, I wish all these people were replaced by computer drivers.'
Marc Andreessen