One problem we discovered, for example, was that our "create a new account" button was in the wrong place...By simply moving it to the left side, mirroring the way people read, we saw a huge improvement in the way people used the site.

Most of all, I discovered that in order to succeed with a product, you must truly get to know your customers and build something for them.

Don't forget to do something for other people.

Customers want new functionality, but they don't want the traditional complexity that has marred products in the past.

We strive always to have a beginner's mind.

I know Donald Trump quite well. We've never shared values, he and I. But I respected his ability to turn it around. So I respect somebody who can turn things around and be successful. I think the president's communication style is the most difficult thing because he actually does care, people who know him know he cares. But his style of communication, his combative approach, the elements of ego that are obviously there in all of us but seem to be more easy to see in the president sometimes than other people, get in the way of his capacity to lead, unfortunately.

Nothing is going to make you happier in your life than giving