Philanthropy isn't just about big gifts; it's about participation. It is about the grace that comes from working together.

I have failed a lot in my philanthropy, where I will make philanthropic contributions and they just won't be effective.

Presentation skills are key. People who work for you represent your brand. You want them to present themselves - and represent you - in a certain way.

The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation.

The concept that I like the most, and the one that I’ve taken most to heart, is the belief that people can’t be united or focused unless they share a common philosophy - a philosophy that gives their effort a greater meaning.

Most of all, I discovered that in order to succeed with a product, you must truly get to know your customers and build something for them.

I also think that employees these days expect less of a separation of work and personal life. That doesn't mean that work tasks should encroach upon our personal time, but it does mean that employees today expect more from the companies for whom they work. Why shouldn't your workplace reflect your values? Why is "giving back" not a part of our jobs? The answer for us is to integrate philanthropy with work.