If the lift is broken, I'll just sit and wait for them to sort it out. I don't believe in friendly conversation or chit-chat.

If you are not extreme, then people will take shortcuts because they don't fear you.

Do I shout, belittle or swear? No. I have sufficient confidence within myself to control my environment just by my presence, just by working hard and leading from the front.

I have no problem in asking a diner to leave for two reasons: 1. If they are rude to my staff. No one has that right. If we make a mistake, allow us to rectify it. 2. If they are loud and abusive at the table. They have no regard or respect for the other diners, who may have worked very hard to save up their cash to afford your prices.

Don't dress for others, dress for yourself. Clothes should be an extension of what you represent and what you feel inside.

Once you grow up and discover yourself as a human being you look at things for what they are.

Success is born out of arrogance, but greatness comes from humility.